MyCare Expert - Healthcare Services at Your Doorstep

1. Information We Collect

Personal Information:

Name, email address, phone number
Address and location data
Payment information (processed securely)
Medical history (when relevant to services)
Emergency contact information

Usage Information:

Device information and IP address
Browser type and version
Pages visited and time spent
Search queries and booking history

2. How We Use Your Information

To provide and improve our healthcare services
To process bookings and payments
To communicate with you about your bookings
To verify service provider credentials
To send important updates and notifications
To analyze usage patterns and improve our platform
To comply with legal and regulatory requirements

3. Information Sharing

With Service Providers: We share necessary information with healthcare providers to deliver requested services.

With Payment Processors: Payment information is shared with secure payment gateways for transaction processing.

Legal Compliance: We may disclose information when required by law or to protect our rights and safety.

Business Transfers: Information may be transferred in case of merger, acquisition, or sale of assets.

We do not sell personal information to third parties for marketing purposes.

4. Data Security

All data is encrypted in transit and at rest
We use industry-standard security measures
Regular security audits and updates
Limited access to personal information on need-to-know basis
Secure data centers with physical security measures
Regular backup and disaster recovery procedures

5. Your Rights and Choices

Access: You can request access to your personal information we hold.

Correction: You can update or correct your personal information through your account.

Deletion: You can request deletion of your account and personal information.

Portability: You can request a copy of your data in a portable format.

Opt-out: You can opt-out of marketing communications at any time.

Cookies: You can control cookie preferences through your browser settings.

6. Cookies and Tracking

We use cookies and similar technologies to:

Remember your preferences and settings
Analyze website traffic and usage patterns
Provide personalized content and recommendations
Ensure platform security and prevent fraud

You can control cookie settings through your browser, but some features may not work properly if cookies are disabled.

7. Data Retention

Account information: Retained while account is active
Booking history: Retained for 7 years for legal compliance
Payment information: Retained as required by financial regulations
Medical information: Retained as required by healthcare regulations
Marketing data: Retained until you opt-out
We regularly review and delete unnecessary data

8. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly. Healthcare services for minors must be booked by a parent or guardian.

9. International Data Transfers

Your information may be processed and stored in servers located outside your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

10. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes via email or platform notifications. Your continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Email: privacy@mycareexpert.com

Phone: 1800-MYCARE

Address: MyCare Expert Pvt. Ltd., Mumbai, Maharashtra, India